Privacy Policy

1. Introduction

The domain site https://www.sompo.co.id along with all sub-domain sites (“Site”) is officially managed and operated by PT Sompo Insurance Indonesia (hereinafter referred to as “We” or “Sompo”). This Privacy Policy aims to help visitors to the Site (hereinafter referred to as “You” or “User”) to understand the Personal Data and/or Information that We collect, the reasons We collect such Personal Data and/or Information, and how We manage and maintain such Personal Data and/or Information. We are aware that all Personal Data and/or Information that We obtain from You is confidential, therefore We are committed to protecting and respecting Your Personal Data and/or Information based on applicable laws and regulations.

2. Personal Data and Information

Personal Data is data about You that is identified or can be identified individually or can be identified individually or combined with other information either directly or indirectly through the Site.

Information is information, statements, ideas, and signs that contain values, meanings and messages, whether data, facts, or explanations that can be seen, heard, and read that are presented in electronic format on the Site.

3. Obtaining Personal Data and/or Information

We obtain Personal Data and/or User Information through various means, including but not limited to when Users visit the Site and use Our services, fill out and complete forms related to activities, services, features or content provided on the Site. We collect Personal Data and/or User Information that is voluntarily provided by Users to Us. Users can refuse to provide Personal Data and/or User Information to Us at any time.

4. Use of Your Personal Data and/or Information

Your Personal Data and/or Information is used for, among other things, the following matters, unless you have agreed otherwise regarding the use of Your Personal Data and/or Information:

a. Offering Our products and/or services;

b. Inform us about our other products and/or services other than those you have requested;

c. Fulfill your requests related to our products and/or services;

d. Personalize your experience;

e. Improve our services;

f. Carry out other purposes that refer to the provisions of applicable laws and regulations; and

g. Disclosing your Personal Data and/or Information if requested to do so by law enforcement, or if necessary to investigate fraud, violations of the Privacy Policy or in connection with any harm caused to third parties or their rights.

5. Protection of Your Personal Data and/or Information

We are committed to maintaining and protecting your Personal Data and/or Information. We strive to protect your Personal Data and/or Information in the processing of Personal Data and/or Information to guarantee the constitutional rights of the subjects of your Personal Data and/or Information. We also implement reasonable measures and in accordance with the provisions of applicable laws and regulations designed to protect your Personal Data and/or Information from unauthorized access.

6.    Sharing Personal Data and/or Information

We may from time to time cooperate with business entities, foundations, individuals or other third parties to carry out the following purposes:
a. To facilitate our services;
b. To provide services on our behalf;
c. To carry out services related to our services;
d. To assist us in analyzing how our services are used;
e. To help carry out other services; and
f. To support other purposes as stated in this Privacy Policy.

In this regard, we would like to inform you that the business entity, foundation, individual or third party has access to your Personal Data and/or Information to carry out the above purposes. The business entity, foundation, individual or third party has the same obligation as Us to maintain the confidentiality, protect and not use your Personal Data and/or Information other than as permitted by you and/or based on applicable laws and regulations.

7.     Right of Access to Your Personal Data and/or Information

You have the right to:
a. Verify whether Sompo stores your Personal Data and/or Information and to access such Personal Data and/or Information;
b. Require Sompo to correct any inaccurate Personal Data and/or Information;
c. Obtain a Copy of Your Personal Data and/or Information;
d. Inquire about Sompo's policies and practices regarding your Personal Data and/or Information;
e. Other access rights as stipulated in applicable laws and regulations.

8.     Marketing Consent

When you give us your consent for us to provide information and/or make offers for our products and/or services, and to be contacted by us and/or our affiliates (and other third parties appointed by us) for marketing purposes and service improvement, you understand and state that the above consent includes:

Consent to be contacted and sent product and/or service information, offered products and/or services, conducted customer surveys, product campaigns through available communication media, including but not limited to letters, electronic mail (e-mail), short message service (SMS), telephone and other electronic digital media both by Sompo and/or Sompo affiliates; and
Consent to grant power of attorney to Sompo and/or Sompo affiliates (and third parties appointed by Sompo and/or Sompo affiliates) to disclose Personal Data and/or Information related to the interests as referred to above.

You can contact Us through the contacts available on this Site if you no longer wish to receive product and/or service information, be offered products and/or services, conduct customer surveys, product campaigns from Sompo and/or its affiliates (as well as third parties appointed by Sompo and/or its affiliates).

9. Storage and Deletion of Personal Data and/or Information

Storage of Personal Data and/or Information is adjusted to the provisions applicable to each of Our products and/or services and in accordance with the provisions of applicable laws and regulations.
Related to the deletion of Your Personal Data, We will delete Your Personal Data in the event that:

a. Your Personal Data is no longer needed to achieve the purpose of processing Personal Data;
b. You have withdrawn your consent to the processing of Your Personal Data;
c. There is a request from You; or
d. Your Personal Data was obtained and/or processed in an unlawful manner.

The deletion of Your Personal Data will be carried out in accordance with applicable laws and regulations.

10.    Changes to the Privacy Policy

We have the right, at our discretion, to change, modify, add, or remove portions of this Privacy Policy at any time.

11.    Cookies

Our Site does not explicitly use cookies. Users can instruct their browser, by changing their preferences, to stop accepting cookies or to prompt them before accepting cookies from the sites they visit. If they do not accept cookies, they may not be able to use all parts of the Site or all functions of our services.

12.    Prohibited Software and Extensions

To protect all of your Personal Data and/or Information on the Site, we do not allow Users to use third-party software, including crawlers, bots, browser plug-ins, or browser extensions (also called “add-ons”), or other systems that collect data, information, Personal Data and/or Information, change the appearance, or automate activities on the Site but are not limited to the following prohibited activities:

a.Develop, support, or use software, devices, scripts, robots, or other means and processes (including crawlers, browser plug-ins and add-ons, or other technologies) to illegally retrieve some or all of the data and/or information contained in the Site;
b. Conducting port scans and subsequent processes as prohibited by applicable laws and regulations;
c. Changing or altering the appearance of the Site;
d. Deep-linking all of Our products and services for any purpose, without Our consent.
Users who use tools for the above purposes are in violation of the Privacy Policy and We have the right to limit or close accounts and block IP addresses of Users who violate the Privacy Policy. To maintain the security of all of Our data and/or information, We always improve our security system regularly to prevent the violations mentioned above.

13.     Third Party Site Links

Our Site may contain links to other sites that are not operated by Us. If you click on or access a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

14.     Consent

By using the Site, the User hereby agrees to the Privacy Policy and its terms. This Privacy Policy may be updated or changed, and such changes will be posted on this page.

15.     Other Questions

If you have further questions about Personal Data and/or Information on Sompo, you can contact Us through:

PT Sompo Insurance Indonesia
Mayapada Tower II, 19th Floor,
Jl. Jenderal Sudirman, Kav. 27
Jakarta 12920

Tel: 021 2500 890
Facsimile: 021 2500 891/1
Sompo Care: 14051
WhatsApp: 081 113 14051
Email: customer@sompo.co.id