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Mount Agung Eruption

Dear Sompo Value Customer,

As you all may be aware that current aviation colour code indicates RED for territory of Mt Agung Volcano in Bali (source: ), which means that the status in Bali 28 Nov 2017, 13.00 WIB is at “AWAS” (alert) level, and may change at anytime.

Some of the Airport in Denpasar, Bali, Lombok and surrounding areas shall be closed due to the volcano eruption.

Thus, hereby we would like to inform you that:

The issuance of Travel policy “From, To and Transit via Denpasar-Bali, Lombok and any other affected airport (please refer to and )” shall be pending, and the claim related thereto shall not be paid, until further announcement from Head Office of PT. Sompo Insurance Indonesia in Jakarta.

Should there be any question, please contact SOMPO CARE 14051 or email at